Intercom

Intercom is a customer support platform built by the company of the same name, one of the pioneers of website live chat. At the heart of today's offering is an AI agent called Fin that answers common customer questions on its own. It's aimed at growing SaaS companies and online stores that get more and more inquiries and want to handle them without ballooning their team.

It works as a chat window (the Messenger) on your site or in your app, where customers type their question. Fin pulls answers from your knowledge base, help center, and docs, and replies in plain language. When it can't handle something or the issue is sensitive, it hands the conversation off to a live person on your team. It also tracks how many questions it resolved on its own and how satisfied customers were.