General Terms and Conditions
GENERAL TERMS AND CONDITIONS
I. Definition of Terms
1. Service Provider
Trade name: innie s. r. o.
Registered office: Námestie Štefana Moysesa 42/14, Banská Bystrica 974 01
Company registration number: 53 851 293
Registration: Commercial Register of the District Court in Banská Bystrica, Section: Sro, File No.: 41562/S
Email: info@inodemy.com
Website: inodemy.com
VAT No.: SK2121512888
Tax ID: 2121512888
2. The Client
The Customer is any natural person or legal entity who has entered into a contract with the Service Provider for the provision of services via the website inodemy.com.
3. Consumer
For the purposes of these GTC, a consumer is understood to mean a consumer within the meaning of the Civil Code – a natural person who, in connection with a consumer contract, an obligation arising therefrom or in the course of commercial practice, is not acting within the scope of their business or profession.
4. Services
For the purposes of these GTC, ‘Services’ means all services provided by the Service Provider as listed on the Service Provider’s website, inodemy.com.
II. General Provisions
1. The General Terms and Conditions (hereinafter referred to as the “GTC”) govern the rights and obligations of the contracting parties (the Service Provider and the Customer) arising from the Service Agreement, the process of ordering services, order confirmation, as well as the conditions for the provision of services. The GTC form an integral part of the service provision contract between the service provider and the customer. Should the contracting parties conclude a contract in which they agree on provisions deviating from these GTC, such provisions shall take precedence over the GTC, and the GTC shall apply to the contractual relationship in question only to the extent not otherwise provided for in the service provision contract.
2. If a contracting party is a natural person, a consumer, legal relationships not governed by these GTC shall be governed in particular by: Act No. 40/1964 Coll. the Civil Code, Act No. 22/2004 Coll. on Electronic Commerce, and Act No. 108/2024 Coll. on Consumer Protection.
3. If the contracting party is a natural person – entrepreneur or a legal entity, legal relationships not governed by these GTC shall be governed in particular by: Act No. 513/1991 Coll. Commercial Code, Act No. 22/2004 Coll. on Electronic Commerce.
4. In the provision of services, these GTC shall apply exclusively to the contractual relationships between the service provider and the customer and to the interpretation of contracts. The use of any other terms and conditions is excluded.
III. Description of Services
1. The Service Provider provides the following services:
- inodemy lite version service,
- inodemy premium version service.
2. The subject of the service is the provision of digital content via the inodemy.com website. Further information on the services provided by the service provider is available on the service provider’s website: inodemy.com
3. To use the service properly, a device with internet access and an up-to-date web browser are required. The Customer is responsible for meeting the technical requirements necessary to use the service. The Service Provider is not liable for any inability to use the service caused by the Customer’s failure to meet the technical requirements
IV. Ordering services and conclusion of the contract
1. The Customer places an order online via the Service Provider’s website, inodemy.com.
2. By placing an order, the customer declares that they have read these GTC and accept them without reservation.
3. When placing an order via the online order form, the customer automatically receives confirmation of receipt of the order.
4. The service agreement is deemed to have been concluded upon full payment of the subscription fee.
5. While placing an order, the customer may amend and check the details until the order is submitted. The customer may report any errors or updates to their details in connection with placing the order and the provision of the service to the email address info@inodemy.com.
6. The service agreement is concluded in the Slovak language, with the following language versions available to the customer: Czech, Polish, English. In the event of any discrepancies or doubts, the Slovak language version shall prevail.
7. The concluded service agreement is archived in electronic form by the trader but is not accessible to the customer. However, these GTC and the order confirmation with the order summary will be sent to the customer by email, and they will therefore always have access to information regarding the contractual relationship.
V. Subscription and payment terms
1. The total price for the provision of the service (hereinafter referred to as the “subscription”) is agreed in accordance with Act No. 18/1996 Coll. on prices. The Service Provider is not a VAT payer. Should the Service Provider become a VAT payer, the applicable VAT rate will be added to the price. The subscription fee for individual services is listed on the Service Provider’s website, inodemy.com.
2. The service provider reserves the right to adjust the subscription fee stated on the service provider’s website at any time. A change in the subscription fee does not apply to contracts concluded prior to the change in the subscription fee, regardless of whether the service has yet been fully provided.
3. The service provider does not charge any fee for the payment of the subscription. However, the service provider advises the customer that certain entities through which the subscription payment is made may charge a payment fee (e.g. a bank for a deposit into an account, etc.).
4. Refunds of subscription payments are only possible on legal grounds.
5. Subscription payments can be made via the payment gateway provided by the paddle.com platform.
VI. Provision of the service
1. The service is provided to the customer by granting the customer access to digital content within the scope of the subscription, depending on the service selected.
2. The service provider shall commence provision of the service to the consumer 14 calendar days after payment of the subscription fee.
3. The consumer acknowledges that, in the case of a contract whose subject matter is the supply of digital content (which the service provider supplies other than on a tangible medium) and i) the supply of digital content has commenced and ii) the consumer
- has given their express consent to the commencement of the supply of digital content before the expiry of the 14th day,
- has declared that they have been duly informed that by giving their consent, they lose the right to withdraw from the contract upon the commencement of the supply of digital content, and
- the service provider has provided the consumer with confirmation of the consumer’s declaration that they have been informed that by giving their consent to the commencement of the supply of digital content (which the trader supplies other than on a tangible medium) before the expiry of the 14-day period, they lose the right to withdraw from the contract, and
- the service provider has provided the consumer with confirmation of the consumer’s express consent to the commencement of the supply of digital content before the expiry of the 14-day period
the consumer does not have the right to withdraw from the contract pursuant to Article IX(1) of these GTC.
4. By accepting these GTC, the consumer confirms that they have been duly informed that by expressing consent to the commencement of the provision of the service before the expiry of the withdrawal period, they lose the right to withdraw from the contract upon the commencement of the supply of digital content.
5. By accepting these GTC, the consumer grants the service provider express consent to commence the supply of digital content before the expiry of the withdrawal period.
6. This clause of the GTC is also deemed to constitute the service provider’s acknowledgement of the consumer’s declaration that they have been informed that by giving consent to the commencement of the supply of digital content before the expiry of the withdrawal period, they lose the right to withdraw from the contract, as well as the service provider’s confirmation of the consumer’s express consent to the commencement of the supply of digital content before the expiry of the withdrawal period.
VII. Duration of Service Provision
1. The Customer shall pay the subscription fee as the price for the provision of the service in a single instalment. The Provider shall make the service available to the Customer for an indefinite period, but for a minimum period of 24 months from the date of payment of the subscription fee.
2. After 24 months, the Service Provider is entitled to terminate or restrict the availability of the service or its individual features at any time, even without giving a reason, whilst informing the Customer of the planned termination or restriction at least 30 days in advance by publishing a notice on the Service Provider’s website. The customer acknowledges that the service is not provided for an indefinite period and that the restriction of the service after the expiry of the guaranteed period does not entitle them to a discount on the subscription fee.
3. The Customer may terminate the provision of the service at any time by cancelling the user account. In the event of unilateral cancellation of the user account by the Customer, the Customer is not entitled to a refund of the subscription fee paid or any part thereof.
VIII. Licence Terms
1. Texts, documents, articles, images, graphs and/or other visuals made available to the customer as part of the provision of the service involving the provision of digital content (hereinafter referred to as “materials”) are the intellectual property of innie s.r.o.. The Customer may not distribute, publish or in any other way make such materials available to other persons (with the exception of trial access pursuant to point 2 of this article of the GTC), not even within their organisation or their household. Use is permitted exclusively for personal use.
2. A Customer who has a valid subscription is entitled to invite up to two other persons to limited access to the service for a period of one month. Access is limited to viewing a maximum of 50 items. The Service Provider is entitled to revoke such a third party’s access to the service even before the expiry of one month. A condition for access to the service is the third party’s consent to these licence terms and conditions, as well as the third party’s consent to these GTC being applied to them in the same way as to the Subscriber.
3. The licence to use the materials is non-exclusive and is limited solely to normal use. The Customer is not authorised to grant a sub-licence to third parties, to use the materials in question commercially in any way, to publish them or any part thereof, to make changes to them, or to create new works based on the materials (e.g. by combining them, modifying them, adding new elements, and the like).
4. The Customer shall be liable for any damage incurred by the Service Provider as a result of a breach of these licence terms. The Customer’s liability is strict.
5. For each individual breach of the obligation to obtain the service provider’s consent to the use of the visuals or any other breach of the licence terms within the meaning of these GTC, the party committing the breach is obliged to pay the service provider a contractual penalty of EUR 2,500 (in words: two thousand five hundred euros). Payment of the contractual penalty shall not affect the Service Provider’s right to claim damages. The contractual penalty is payable within 5 days of receipt of the demand for payment of the contractual penalty.
IX. Withdrawal from the contract
1. With the exception provided for in Article VI, the consumer has the right to withdraw from the service contract without giving any reason within 14 calendar days from the date of payment of the subscription fee, provided that this period is deemed to have been observed if the notice of withdrawal was sent to the service provider no later than the last day of the period.
2. The consumer exercises their right to withdraw from the service contract by sending a notice by post to the service provider’s registered office or by email to info@inodemy.com.
3. Within 14 days of receiving the consumer’s notice of withdrawal, the service provider shall refund to the consumer any payments related to the withdrawal from the contract which the service provider has received from the consumer under or in connection with the service contract.
4. The Service Provider reserves the right to withdraw from the service provision contract (or part thereof) in the event of a breach of these GTC by the Customer (in particular, but not exclusively, the licence terms).
5. The Service Provider shall exercise its right to withdraw from the Service Agreement by sending an email to the Customer’s email address.
6. The same payment method used by the customer for the payment will be used to refund the price paid for the service.
7. The Service Provider shall not charge the Customer any costs in connection with the refund of the price paid for the provision of the service.
X. Claims for defects
1. The service provider is responsible for ensuring that the service provided meets the quality requirements of the service offered in accordance with the nature of the service and the concluded service agreement throughout the entire period of service provision. If the consumer believes that the service has not been provided in an appropriate and/or agreed quality or scope, or if they disagree with the accuracy of the invoice, they may lodge a complaint with the service provider. The service provider is liable for any defect in the digital service that occurs or becomes apparent during the period of service provision.
2. The consumer is entitled to submit claims regarding defects to the service provider in writing at the email address info@inodemy.com. The consumer may also address other complaints and suggestions to the service provider at the aforementioned email address.
3. The consumer is obliged to make a claim for defects without undue delay after discovering the defect, but no later than within 30 calendar days, otherwise their right may lapse.
4. The procedure for making claims for defects in this form applies to all cases, unless other conditions are agreed in the service provision contract.
5. The consumer is entitled to exercise their rights arising from defective performance in accordance with the Civil Code.
6. Claims relating to defects are handled by the service provider on working days, primarily via the email address: info@inodemy.com, or alternatively by telephone or in writing. In the event of any uncertainty, the customer may contact the service provider at the email address provided.
7. The service provider shall provide the consumer with written confirmation of the defect report immediately after the consumer has reported the defect. In the confirmation of the defect report, the service provider shall specify the timeframe within which the defect will be rectified. The timeframe notified in accordance with the preceding sentence must not exceed 30 days from the date the defect was reported, unless a longer timeframe is justified by an objective reason beyond the trader’s control. If the service provider refuses to accept liability for defects, they shall notify the consumer in writing of the reasons for the refusal.
8. The consumer shall provide the service provider with reasonable cooperation necessary to determine whether the cause of the defect in the digital performance lies within the consumer’s digital environment. The consumer’s obligation to cooperate is limited to technically available means that place the least burden on the consumer. The consumer acknowledges that if the service provider informed the consumer in a clear and comprehensible manner of the obligation to cooperate prior to the conclusion of the service contract and the consumer fails to cooperate, the consumer must, in order to exercise their rights under the liability for defects, prove that the digital content was defective at the time of delivery, in the case of digital content delivered as a single item or as a set of individual items, or within the agreed period, in the case of digital content delivered continuously over an agreed period.
9. If the service provider denies liability for defects, they shall notify the customer of the reasons for the denial in writing. If the customer proves the service provider’s liability for the defect by means of an expert report or an expert opinion issued by an accredited person, the customer may raise the defect repeatedly and the service provider may not refuse liability for the defect.
10. If the service provider has not denied liability for defects and is liable for a defect in digital performance, the consumer has the right to have the defect remedied, the right to a reasonable price reduction, or the right to withdraw from the contract.
11. The service provider shall remedy the defect in the digital service within a reasonable time after the consumer has notified the defect. A reasonable time means the shortest time required by the service provider to assess the defect and to remedy it, taking into account the nature of the matter and the nature and severity of the defect. The service provider shall remedy the defect free of charge and without causing significant inconvenience to the consumer, taking into account the nature of the digital service and the purpose for which the consumer requested the digital service. The period referred to in the first sentence shall not exceed 30 days from the date the defect was reported, unless a longer period is justified by an objective reason beyond the service provider’s control. The burden of proof regarding the existence of an objective reason lies with the service provider.
12. The service provider may refuse to remedy the defect if such remedy is not possible or if it would entail disproportionate costs for the service provider, taking into account all circumstances, in particular the value that the digital content would have if free from defects and the seriousness of the defect.
13. The consumer is entitled to a reasonable reduction in the subscription fee if the digital content is supplied in return for payment, or may withdraw from the contract even without granting an additional reasonable period under Section 517(1) if (i) rectification of the defect is not possible or would entail unreasonable costs for the service provider, (ii) the service provider has not rectified the defect within the period specified in point 11 of this Article of the GTC, (iii) the digital content has the same defect despite the service provider’s efforts to rectify it, (iv) the defect is of such a serious nature that it justifies the consumer’s right to an immediate price reduction or to withdraw from the contract, or (v) the service provider has stated, or it is evident from the circumstances, that they will not remedy the defect within a reasonable period or without causing significant inconvenience to the consumer.
14. The price reduction must be proportionate to the difference between the value of the digital content and the value it would have had if it were free from defects. If the digital content is supplied over an agreed period, the consumer is entitled to a price reduction only for the time during which the digital content did not meet the agreed requirements and the general requirements for digital content.
15. The service provider shall pay the consumer a discount on the subscription fee within 14 days of the consumer exercising their right to a price reduction, using the same method the consumer used to pay the price, unless the consumer expressly agrees to a different method of payment. All costs associated with the payment shall be borne by the service provider.
16. The consumer acknowledges that they cannot withdraw from the contract if the defect in the digital performance is minor.
17. Upon withdrawal from the contract, the service provider shall refund to the consumer all payments received under the contract within 14 days of notification of withdrawal from the contract using the same method the consumer used to pay the price, unless the consumer expressly agrees to a different method of payment. All costs associated with the refund shall be borne by the service provider.
18. The consumer is not obliged to pay the price for the period prior to withdrawal from the contract during which the digital content did not meet the agreed requirements and the general requirements for digital content. The service provider is obliged to refund to the consumer only a proportionate part of the prepaid amount for the period during which the digital content did not meet the agreed requirements and the general requirements for digital content, and the portion of the subscription fee that the consumer paid in advance for the supply of digital content for the period following withdrawal from the contract.
19. Following withdrawal from the contract, the consumer is obliged to refrain from using the digital content and from providing it to third parties.
20. Following withdrawal from the contract, the service provider may prevent the consumer from continuing to use the digital content, in particular by blocking their access to the digital content or by cancelling their user account.
21. If the contract relates to the provision of multiple services, the customer may withdraw from the contract only in respect of the defective service. In respect of the other services, the customer may withdraw from the contract only if it cannot reasonably be expected that they will have the other services without the provision of the defective service.
XI. Personal data and its protection
1. The service provider, as a trader, has taken appropriate measures for the processing of personal data, in accordance with Act No. 18/2018 Coll. on the protection of personal data and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (GDPR).
XII. Dispute resolution
1. All legal relationships between the service provider and the customer shall be governed by the laws of the Slovak Republic, even if the customer is a foreign national or a legal entity with its registered office abroad.
2. The service provider and the customer undertake to resolve any disputes arising from their contractual relationship established under these GTC primarily by mutual agreement; and if, despite the exercise of the utmost possible effort, no such agreement is reached between the contracting parties, either party shall be entitled to refer their claim to the competent authority or court of the Slovak Republic.
3. The competent Slovak courts shall have exclusive jurisdiction to adjudicate disputes between the contracting parties.
XIII. Alternative dispute resolution
1. The consumer is entitled to contact the service provider with a request for redress if they are dissatisfied with the manner in which the service provider has handled their complaint or if they believe that the service provider has infringed their rights.
2. If the service provider rejects such a request or fails to respond within 30 days of the date of its submission, the consumer has the right to file a request for alternative dispute resolution with an alternative dispute resolution body.
3. Alternative dispute resolution bodies are authorities and authorised legal entities within the meaning of Section 3 of Act No. 391/2015 Coll. on the Alternative Resolution of Consumer Disputes, such as the Slovak Trade Inspection Authority, and the consumer is entitled to choose the alternative dispute resolution body to which they wish to turn.
4. A list of alternative dispute resolution bodies is available at the following links:https://www.mhsr.sk/uploads/files/mMFeS8DH.pdf?csrt=11090300901707385229,
5. When submitting a claim, the consumer shall proceed in accordance with Section 12 of Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes.
6. Alternative dispute resolution may be used to settle a dispute between a consumer and a service provider arising from a consumer contract or relating to a consumer contract.
7. The value of the dispute to be settled through alternative dispute resolution must exceed 20 euros.
8. The alternative dispute resolution entity may charge the consumer a fee of up to five euros, including value added tax, for initiating alternative dispute resolution, at the earliest at the same time as sending the notification of the initiation of alternative dispute resolution.
9. The consumer is entitled to use the online dispute resolution platform (hereinafter referred to as ‘ODR’) to resolve their disputes in the language of their choice.
10. The consumer may use the ODR platform, available at http://ec.europa.eu/consumers/odr/, to resolve their dispute.
11. When submitting a complaint to the RSO platform, the consumer must complete an electronic complaint form. The information provided must be sufficient to identify the relevant online alternative dispute resolution body. The consumer may attach documents in support of their complaint.
XIV. Final provisions
1. The supervisory or regulatory authority to which the service provider is subject is the Slovak Trade Inspection Authority, with its registered office at Bajkalská 21/A, 827 99 Bratislava.
2. In the event that any provision of these GTC is invalid or unenforceable, the invalidity or unenforceability of that provision shall not result in the invalidity or unenforceability of the other provisions of the GTC or of the service provision contract itself. This also applies if it is found that any provision of these GTC is unenforceable. Any reservations must be the subject of separate negotiation and subsequent written agreement.
3. The Service Provider reserves the right to make amendments to these GTC without prior notice. The obligation to give written notice of any changes to these GTC is fulfilled by posting them on the Service Provider’s website, inodemy.com, no later than the date on which the change takes effect.
4. The Service Provider is liable for any damages caused by the provision of the service up to the amount of the subscription fee paid.
5. The Service Provider and the Customer have agreed that the primary channel of communication shall be electronic communication. Any notification shall be deemed to have been delivered on the date of dispatch to the email address provided by the Customer.
6. The Customer declares that they have read these GTC and undertake to comply with them.
7. These GTC shall enter into force and become effective on 9 June 2026.