Gorgias

Gorgias is a customer helpdesk built specifically for online stores, designed around the Shopify platform (which Shopify itself invested in). It unifies every customer message — emails, chat, SMS, WhatsApp and social media comments — into a single shared inbox. It's made for growing e-shops that want their support under control while taking the load off it, whether they're small brands or larger teams.

It works as a central hub where questions from every channel flow in. On each ticket Gorgias connects to your store and immediately shows the customer's orders, purchase history and product details — so you never have to switch tabs. It measures things like response speed, team workload and even the revenue generated from customer conversations.